Short shelf life dusty goods

I bought a 24-pack of Amstel Radler from Makro on 21 August 2026, and I received the order on 24 August. After opening and drinking one bottle, I checked the expiry date and realised that the entire pack expires at the end of August 2026. So, I had only received the bottles a few days before they were due to expire.

The problem is that I bought the 24-pack specifically because I wanted to consume it on 5 September 2026, which means the whole pack would already be expired by then. I honestly don't understand why Makro would sell and deliver an entire case with such a short remaining shelf life without notifying me.

What made it even worse was the condition the bottles arrived in. They had visible dust on them, which made me feel like the stock had been sitting somewhere for a long time. It also made me question the general condition and storage of the product.

I have been emailing Makro since 25 August trying to get assistance with this issue. I specifically contacted them early because I wanted the pack exchanged before 5 September, but despite my emails, I haven't received proper assistance or a clear resolution. I was eventually told that Tshepo Molomo is handling my case, but I still haven't received any direct communication or an update from him.

What frustrates me the most is that I've been following up and trying to get this resolved, but I'm basically left waiting while the product is now expiring. I bought the pack expecting to receive fresh stock with a reasonable shelf life, and instead I've had to spend my time repeatedly contacting Makro just to get assistance with a problem that shouldn't have happened in the first place.

I'm honestly very disappointed with Makro's service and the way this matter has been handled.