Shopping Makro Online has been a terrible experience

I ordered from Makro online on the 21st of November and after numerous emails and phone calls the last items were delivered battered on the 9th of December the boxes had holes in them from being mishandled and the chairs were wrapped tattered cling wrap and slumped forward in Olympian express's delivery vehicle, many of the chairs were scuffed, one chair missing a leg a few others with stress marks in the plastic where the legs had been bent backwards. I sent the items back and have still not been refunded. I have sent emails and spoken to their representatives who all promised to call back but never did. yesterday Anthony told me that they were still waiting for the courier to return the items. I fell that Makro online is out of line with their appalling lack of customer service and fail at providing goods timeously and in an acceptable condition through their online store. I want my money refunded its been 30days.