Shoddy Service

Ordered from Makro on 25th November. Aside from the clumsy and somewhat frustrating order process, the delivery of items have been nothing but a pain! For one order, there were a total of 6 deliveries expected. I have received 3 of these deliveries. I have just received an email saying that they're cancelling some of the order - a full 11 days after I ordered them! I have written two emails to cancel the items that haven't been delivered. Shoddy service and terrible customer support! Please can someone contact me so I can put this to rest and move to shopping with a retailer that cares for the customers!