Hellopeter
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Patricia U

1 reviews | Active since Mar 2009

29 May 2020, 09:29

SHODDY SERVICE

Online order placed and paid for 20 Apr 2020. The sanitizers were cancelled by Makro – 21 Apr 2020 - when I placed and paid for the order stock was available – then I received communication to say that this was out of stock. It did not make sense to have the balance of a small little order plus a delivery fee as Makro did not manage the stock levels appropriately for the sanitizers. Hence why I told the person who called me (and who generated the a reference number (as supp**** below) and refund the entire order). To date, after almost daily emails, and 3 subsequent calls from Makro, still no full refund (only part thereof).

0
Replies (3)
Makro
Makro's reply29 May 2020, 11:37
Official
Good day Patricia,
 
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
 
Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
Hope you find the above in order. 
 
Have a wonderful day. 
 
Kind regards
Makro Hellopeter Team 
PU
Patricia U's update29 May 2020, 14:48
Reviewer Update
Sadly the response above has come very late , perhaps only because it is on HelloPeter- and only as a result of me following up all the time. This experience has left a bad taste in my mouth for shopping at Makro again.
PU
Patricia U's update02 Jun 2020, 14:12
Reviewer Update
And still no resolution - another 2 emails and a phonecall - pathetic service!!!!