Shoddy Service

I have two issues with regard to an online purchase I made 1) I purchased an item on line and was charged a delivery fee as Makro used an account for a company that has not operated for around 15 years. It was a personal purchase but Makro claimed it was a business purchase as they invoice an incorrect account. 2) Initially Makro responded to my complaint but the last time they responded a Nthabeleng Tikoe advised as follows: "Thank you for the email. Please be advised that the query has been escalate to my team leader. We will revert once we have feedback." I have heard nothing further and now they do not respond to my emails requesting a response.

Is this the level of service one should expect from a Walmart company?