Shockingly tardy and shoddy Makro Customer Services

Ongoing Issue – Damaged Fridge & Lack of Response | Fridge Delivered Damaged | MAK*** Gosforth DC

Two months after I logged my claim on the same day (3 December 2024) that a fridge was delivered damaged inside its packaging, I got my first response from Makro in the form of a call from a driver who is now (5 February 2025) ready to collect it.

I explained I had given up after being ignored for over 2 months, and decided to use it, damaged. Then today, (6 February) an email from the 'Customer Care' department suggesting that I told the driver it had already been collected. Most likely, another characteristically poor communication error between the driver and the 'customer care' consultant. But still, hugely frustrating.

Seriously 'management', Makro CEO SiyabongaMugari and Massmart CEO, Jonathan Molapo, if they are still ruling this rotting roost, should schedule a meeting to start making some changes for the better. That's if they care at all or even know how.

As it appears, they do not.