1 reviews | Active since Jan 2019
Shockingly disappointing service and online ordering "system"
I placed an online order and have been horribly disappointed - will never order online from Makro again. Firstly Makro cancelled the highest priced and largest item in my order because they did not have stock in the store they assigned the order to. This is despite them having stock of the item in other stores. They said that it is "too complicated" to send me the item from a store that has stock of the item. The refund for the item they cancelled has still not been processed and it's costing me in time and phone calls to try to get the refund. Also, their calculation for the shipping on the cancelled item vs the one other item in the order is beyond logic. I wish Makro could just send the item I ordered from a store that has stock - it seems like a logical and simple thing to do, especially for a company the size of Makro. The other horrifying thing is that the item is still available for sale online, so more people will probably walk this sad path...
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Sadly the 48 hours have passed, but I have not received feedback or the refund into my account. Has there been any progress on finding a solution to this issue?
Kind regards,
Tracy K
Sadly the 48 hours have passed, but I have not received feedback or the refund into my account. Has there been any progress on finding a solution to this issue?
Kind regards,
Tracy K
1. I was refunded despite the item I'd ordered still being available online (which is now being advertised on SALE at the exact same price I paid for it full price) and Makro offering to send me the item which I accepted and then them changing their minds again without consulting me.
2. I'm still extremely dissatisfied because Makro only refunded me the value of the item they cancelled and not the delivery fee which was calculated on that item.
Therefore, I have reason to feel ****med and cheated and will never buy from Makro again.
1. I was refunded despite the item I'd ordered still being available online (which is now being advertised on SALE at the exact same price I paid for it full price) and Makro offering to send me the item which I accepted and then them changing their minds again without consulting me.
2. I'm still extremely dissatisfied because Makro only refunded me the value of the item they cancelled and not the delivery fee which was calculated on that item.
Therefore, I have reason to feel ****med and cheated and will never buy from Makro again.
Makro have refunded the delivery fee, so I'm grateful that the value side of this transaction is eventually settled.
Makro have refunded the delivery fee, so I'm grateful that the value side of this transaction is eventually settled.