Shockingly bad experience

Placed order for several items on 1 December 2024. 3 weeks later after having to follow up several times, I was informed that 2 of the items could not be delivered due to supplier issues. After months of struggling the one item's refund was paid to me. We are no more than 9 months after the fact and Makro still owes me R3499. It has reached a point now where my emails are not even being acknowledged anymore. This is absolutely pathetic and I will never again order anything online from Makro or actually buy anything in store either due to this experience.