Shockingly bad customer service - they don't keep their promises

I tried to find out whether a product that was advertised online was also on special in the store. After searching the various catalogues for 15 minutes and could not find anything I decided to order it online. Well, that didn't work because every time I wanted to open an account I just got an error message saying "we could not create an account, try again later". I must have tried 3-4 times but only got the same error message...result: no online account.

Then I phoned the contact center. After holding on for 10 minuets an agent finally answered. It took her about 10 minutes to search, then I was told that her system was down and she could not help me. She took my details and said that she would phone me back when she had the details. I'm still waiting...

I spend more that 1 hour on the internet and on the phone, to try and figure out something as simple as whether an online special is available in the store. It is now more than 24 hours since I spoke to the call center agent (Abongile) and no one has come back to me.