Shocking,Horrible,Pathetic Service Ever!!!!!! Cancelling PAID customer order without notice

The service at Makro online is pathetic. Placed an order one the 27 July 2025 and delivery was scheduled for 30.07.2025 and never happen. Then it was changed to 02.08.2025 and still never happened. I then called and was promised that the issue would be resolved. Then yesterday 05.08.2025, I called and requested to speak to the Supervisor or Manager, the the consultant Thokozani Tshabalala refused to put me through the Superior either Supervisor or manager and gave me a very lousy reason that customers are not allowed to speak to managers. What ******* is that?? He even refuse to provide the manager/supervisor/team leader's name. What ******* is that?? Is makro hiring staff who are not interested in listening to customer's queries???? What ****ed me off even more is that after Thokozani promised that I would receive a call before the end of the day is that I received an email that my order number OD*** was cancelled. That's shocking!! I have never ever received such a horrible service in my entire life and believe me I will never ever in my life purchase anything at Makro online.