Shocking terrible service, products and returns

Shocking service, product Quality and returns! I placed an online order 3 weeks ago and the washing machine soap dispensor leaks, the lamp had missing parts and completely not what I ordered, the smart tv stick was faulty... did an online return with NO feedback and when going to the store physically return they only credited one item and said i have to wait for driver to pick up lamp. When selecting "Replace" for the smart tv stick (withing the 14 day return policy) Makro decided they would rather let a driver collect to have it inspected... In general the communication from their side is horrific and basically zero to none response, besides all this had tremendous issues with their online return features where it does not work or the system is malfunctioning. I have not dared to say anything to them regarding the washing mashine as having it fixed out of my own pocket is less frustrating dealing with them...