Shocking. Terrible. ********** service

<p>I purchased a fridge on 23 June in the store as part of an insurance claim and was told delivery would take place the next day as there were apparently very few deliveries and they understood that this was a replacement fridge so it was urgent.</p> <p>Next day came and there ws no delivery. I phoned the store to follow up and kept being told that they would call me back but never did (I took a day off to be home for this delivery that never happened). I followed up on Monday and eventually the fridge was delivered but it was damaged. I called on Tuesday to report it and was told that they would swap it for me. I phoned to follow up several times a day on Tuesday, Wednesday, Thursday and Friday (phoning both the delivery centre, the lady dealing with my query and the store manager - being on hold most of the time). </p> <p>Eventually on Friday at 15:30 the fridge arrived with less than friendly delivery men who refused to unpack it so that I could check for damage and drove off without me even signing for the fridge. They also argued about having to take the previous fridge with them. Upon unpackaging the fridge I again saw damage and immediately phoned the store. I was told to email photos through and that my query would be dealt with first thing on Monday morning. </p> <p>It is now Monday 16:30 and i have sent a follow up email, been on hold for the lady dealing with my query for long periods of time and also tried to get hold of the store manager - all to no avail. </p> <p>I really have no idea what else to do to get Makro to give me just a tiny bit of decent customer service. 10 days after paying for goods that I still have not received in good order - not sure how this is acceptable. And the lack of communcation is even more unacceptable. </p> <p>I will never purchase an appliance from any Makro again - they have no concpet of customer service. </p>