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Nicky P

1 reviews | Active since Apr 2013

24 Nov 2025, 14:19

Shocking service when purchasing online

So many times I have ordered only to be told two days later the item is out of stock.. And it takes 14 days to refund. Promises of delivery by a certain date and it doesnt happen. Makro should look into their suppliers more carefully. I will not be purchasing again from Makro.

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Replies (3)
Makro
Makro's reply24 Nov 2025, 16:01
Official
Hi Nicky,

We apologize that your order keeps being cancelled due to no stock. 

We will work hard to ensure that our website shows real time stock availability. 

I completely understand how that could be frustrating for you. 

We apologize for the inconvenience caused. 

Regards,
Makro social media team. 

Best regards,

NP
Nicky P's update25 Nov 2025, 07:23
Reviewer Update
What I find really odd is that the latest product in question is now out for delivery???  After your lady telling me yesterday that there was a delay with the supplier....
Makro
Makro's reply25 Nov 2025, 09:03
Official
Hi Nicky,

We apologize if you were misadvised in regards to the status of your  delivery. 

We do need the supplier to ensure that the product is ready for collection in order for the courier to collect it. 

We apologize for any inconvenience caused. 

Regards,
Makro social media team. 

Best regards,