AB
Amy B
1 reviews | Active since May 2022
24 Jul 2025, 11:49
Shocking Service – Sofa Not Delivered & No Communication!
I placed an order for a sofa on 17 July with an expected delivery date of 24 July. My husband and I both took the day off work to receive the delivery, only to find out on the day that it won’t be delivered — with no delivery date available!
Makro claims delivery happens within 5–7 days, yet no one contacted us to advise of any delay. The lack of communication is completely unacceptable. We’ve wasted time and money due to poor service and zero accountability.
Sort this out, Makro!
Helpful (0)
Replies (4)0
Replies (4)AB
Amy B's updateReviewer Update
24 Jul 2025, 16:20OD***
I still have not been given a delivery date
I still have not been given a delivery date
AB
Amy B's update24 Jul 2025, 16:20
Reviewer Update
OD***
I still have not been given a delivery date
I still have not been given a delivery date
AB
Amy B's updateReviewer Update
25 Jul 2025, 09:29I am absolutely furious with the service I've received from Makro!
I have contacted Makro Online FIVE times yesterday regarding my sofa order and have still received no response. This is completely unacceptable.
I spoke to a manager named Gogo, who assured me that I would receive a call by 9 a.m. today with an update. It is now well past that time, and I’ve heard nothing. No follow-up, no update — nothing!
Makro, where is my sofa? Where is my money?You’ve taken my payment but have failed to deliver on your promises. The lack of communication and accountability is disgusting. I demand answers immediately!
I have contacted Makro Online FIVE times yesterday regarding my sofa order and have still received no response. This is completely unacceptable.
I spoke to a manager named Gogo, who assured me that I would receive a call by 9 a.m. today with an update. It is now well past that time, and I’ve heard nothing. No follow-up, no update — nothing!
Makro, where is my sofa? Where is my money?You’ve taken my payment but have failed to deliver on your promises. The lack of communication and accountability is disgusting. I demand answers immediately!
AB
Amy B's update25 Jul 2025, 09:29
Reviewer Update
I am absolutely furious with the service I've received from Makro!
I have contacted Makro Online FIVE times yesterday regarding my sofa order and have still received no response. This is completely unacceptable.
I spoke to a manager named Gogo, who assured me that I would receive a call by 9 a.m. today with an update. It is now well past that time, and I’ve heard nothing. No follow-up, no update — nothing!
Makro, where is my sofa? Where is my money?You’ve taken my payment but have failed to deliver on your promises. The lack of communication and accountability is disgusting. I demand answers immediately!
I have contacted Makro Online FIVE times yesterday regarding my sofa order and have still received no response. This is completely unacceptable.
I spoke to a manager named Gogo, who assured me that I would receive a call by 9 a.m. today with an update. It is now well past that time, and I’ve heard nothing. No follow-up, no update — nothing!
Makro, where is my sofa? Where is my money?You’ve taken my payment but have failed to deliver on your promises. The lack of communication and accountability is disgusting. I demand answers immediately!
AB
Amy B's updateReviewer Update
28 Jul 2025, 00:06Makro – Where is my money?!
I am absolutely FURIOUS with the disgusting service I’ve received. I was FORCED ( by Makro)to cancel my order because Makro couldn’t even get hold of their own suppliers. Not once did anyone take the initiative to update me — I had to chase, call and beg for answers!(which I never got).
Then comes the refund nightmare. A manager told me I’d have my money back in my account by the 29th of July.( I understand thst yhis os on Tuesdsy).Now, suddenly, I’m being told to wait until 14 August?! That is almost a full MONTH after I placed the order! You take my money in seconds, but when it comes to returning it, I must sit and wait?
This is blatant disrespect. I’ve contacted you countless times, spoken to “managers,” been promised calls that never came, and now I’m sitting here with no sofa, no refund, and no accountability from your side.
Enough is enough. This is MY MONEY and you’re holding it hostage. Sort it out immediately. I will not stop escalating this until it is resolved.
I am absolutely FURIOUS with the disgusting service I’ve received. I was FORCED ( by Makro)to cancel my order because Makro couldn’t even get hold of their own suppliers. Not once did anyone take the initiative to update me — I had to chase, call and beg for answers!(which I never got).
Then comes the refund nightmare. A manager told me I’d have my money back in my account by the 29th of July.( I understand thst yhis os on Tuesdsy).Now, suddenly, I’m being told to wait until 14 August?! That is almost a full MONTH after I placed the order! You take my money in seconds, but when it comes to returning it, I must sit and wait?
This is blatant disrespect. I’ve contacted you countless times, spoken to “managers,” been promised calls that never came, and now I’m sitting here with no sofa, no refund, and no accountability from your side.
Enough is enough. This is MY MONEY and you’re holding it hostage. Sort it out immediately. I will not stop escalating this until it is resolved.
AB
Amy B's update28 Jul 2025, 00:06
Reviewer Update
Makro – Where is my money?!
I am absolutely FURIOUS with the disgusting service I’ve received. I was FORCED ( by Makro)to cancel my order because Makro couldn’t even get hold of their own suppliers. Not once did anyone take the initiative to update me — I had to chase, call and beg for answers!(which I never got).
Then comes the refund nightmare. A manager told me I’d have my money back in my account by the 29th of July.( I understand thst yhis os on Tuesdsy).Now, suddenly, I’m being told to wait until 14 August?! That is almost a full MONTH after I placed the order! You take my money in seconds, but when it comes to returning it, I must sit and wait?
This is blatant disrespect. I’ve contacted you countless times, spoken to “managers,” been promised calls that never came, and now I’m sitting here with no sofa, no refund, and no accountability from your side.
Enough is enough. This is MY MONEY and you’re holding it hostage. Sort it out immediately. I will not stop escalating this until it is resolved.
I am absolutely FURIOUS with the disgusting service I’ve received. I was FORCED ( by Makro)to cancel my order because Makro couldn’t even get hold of their own suppliers. Not once did anyone take the initiative to update me — I had to chase, call and beg for answers!(which I never got).
Then comes the refund nightmare. A manager told me I’d have my money back in my account by the 29th of July.( I understand thst yhis os on Tuesdsy).Now, suddenly, I’m being told to wait until 14 August?! That is almost a full MONTH after I placed the order! You take my money in seconds, but when it comes to returning it, I must sit and wait?
This is blatant disrespect. I’ve contacted you countless times, spoken to “managers,” been promised calls that never came, and now I’m sitting here with no sofa, no refund, and no accountability from your side.
Enough is enough. This is MY MONEY and you’re holding it hostage. Sort it out immediately. I will not stop escalating this until it is resolved.
AB
Amy B's updateReviewer Update
29 Jul 2025, 09:34Makro I have still not received my money!!!!!!!!!
AB
Amy B's update29 Jul 2025, 09:34
Reviewer Update
Makro I have still not received my money!!!!!!!!!