MS
Mark S
1 reviews | Active since Sept 2024
20 Sept 2024, 16:34
Shocking service regarding returns
I have been waiting for 4 days for someone to get back to me about a return and after many calls, WhatsApp messages and web chats, I have had 0 feedback. Phoning Centurion returns department results in "number not available, try again later"
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
22 Sept 2024, 09:28Good day Mark ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply22 Sept 2024, 09:28
Official
Good day Mark ,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
MS
Mark S's updateReviewer Update
23 Sept 2024, 11:23Trying to arrange for a replacement item from another branch is absolute torture. All that anyone ever says in emails, WhatsApp's and phone calls is that they have escalated it to the Centurion branch. I just want the dishwasher to be collected and to get a refund. I am beyond angry and frustrated at Makro!
MS
Mark S's update23 Sept 2024, 11:23
Reviewer Update
Trying to arrange for a replacement item from another branch is absolute torture. All that anyone ever says in emails, WhatsApp's and phone calls is that they have escalated it to the Centurion branch. I just want the dishwasher to be collected and to get a refund. I am beyond angry and frustrated at Makro!