Shocking service, products and refund refusal

I definitely wouldn't recommend using Makro Online. At the beginning of April I ordered 2 cube shelves from Makro. When it came to installing them, they were two flat shelves - the wrong product. I logged a return and for the correct shelves to be delivered. This took many calls and was such a mission. Weeks later the correct shelves were delivered, only to be of such a shocking quality - they were skew, scratched, chipped, scuffed and just disgusting. I don't know how they could have sent out a product like this! Once again I had to log a return and request a refund. Countless phone calls and emails later, the shelves were eventually collected. It is now over 2 months later and I'm STILL waiting for the full refund. In their wisdom they've only refunded a portion of the amount! Do they do this to all clients so they can get the interest and use of the money?? No matter how many times I phone and email and no matter how many times I am promised the money will be refunded, nothing happens. It is shocking. Makro just doesn't seem to have the ability to do the basics. Disgusting