Shocking service - online shopping

I placed an online order on 23 June and told it would be delivered by 28 June. After numerous phone calls I was promised someone would provide me with feedback - this never happened. Eventually the chairs were delivered 18 July... and it was not what I ordered. I phoned the call center immediately and was told that a team leader would call me back by close of business but was also told to phone the supplier in Cape Town myself to arrange an exchange! What a cheek! Needless to say, the team leader never phoned and the suppliers phone just rings. I called again this morning and asked for a team leader to phone me by lunchtime. Still no phone call.

After complaining on the Makro SA Facebook page on Friday, 19 July, I was advised that the matter would be sorted out. I asked for the chairs to be collected ASAP and for a refund. A call centre agent phoned me a few times on the Monday, but I have not heard anything from her either since then. The chairs have still not been collected and obviously no refund for me.

I would like the chairs to be collected and an immediate refund so that I can buy these chairs elsewhere rather. Makro has been sitting with my money for over a month. This has been a shocking experience and very bad customer service! Not only will I never buy online again, I will never actually set foot in your store either!