SHOCKING SERVICE MAKRO SA ON LINE

19 November 2023: Sandwich toaster order Confirmed 21 November 2023: Incorrect Item Delivered 22nd November 2023: Logged Return Request (Requested Friday, 24th November 2023 for collection of incorrect item) STILL WAITING 27th November 2023: No answer from Makro as they were experiencing high call volumes 28th November 2023: Makro said that they would log for a follow up email to inform us as to when it will be collected STILL WAITING 29TH November 2023: No answer from Makro as they were experiencing high call volumes 29th November 2023: email sent to Makro expressing dissatisfaction at such poor quality service 30th November 2023: automated reply received in which they basically informed us that were busy and will get to our complaint when they can. STILL WAITING 30th November 2023: Called Makro again, was informed that they will request a new Courier Guy to collect the incorrect item and deliver the correct item at the same time. STILL WAITING also informed that the 14 day return policy does not apply because a return request was logged on the system 4th December 2023: Makro said that the information I had been given on the 30th of November was ‘false information’ informed that the issue was resolved and closed on the system. THIS IS CERTAINLY NOT THE CASE further informed that Makro logged another return request on our behalf, and marked it ‘urgent’, as well as noting request for feedback/update (all whilst still being on the line to Makro) STILL WAITING 5 December 2023: Received an email from Makro requesting a review; with a 1-star review 6TH DECEMBER 2023: TO DATE, WE ARE STILL WAITING FOR THE INCORRECT ITEM TO BE COLLECTED AND THE CORRECT ITEM TO BE DELIVERED 7th December: Called Makro yet again, to be told we need to log a return request again! How will this affect the 14 day return policy now, especially since the item incorrect item was delivered on the 21st of November and the return request was logged on the 22nd of November??????? Makro also said that we received emails requesting us to log another return request from the following people: Makro said that we had to find these emails so that we could obtain their email addresses in order for us to deal with them directly Ayanda on Monday at 11:45 Fiona Hlungwani on Tuesday at 13h52 To date, we have not received emails from these people; the only email wee received was from Makro requesting a review Still waiting for answers, feedback and promises to be fulfilled