Shocking Service - Makro ( *** )

Good day,

In Feb / Mach 2023 I contacted Marko customer care to report that the Candy washing I purchased is causing clothes to hook and tear while been washed.

• Master Care CDY***3 was allocated on 16 March to assess the machine and provide a report. Since the initial call logged the master care technician visited my home twice to do the exact same thing. • No feedback was received from Makro on next steps • Called received from Candy to verify that the Master Care was onsite and did indeed inspect the machine • Again no feedback or updates from Makro • I called the contact centre on numerous occasions requesting feedback and always the same response…..”we will get someone to call” • No one calls back • On 10/05/2023 I received a call from Nokuphila Mbuyisa from Makro Steubensvalley informing me that my washing machine needs to be collected. • I am still waiting to be contacted regarding a replacement and the transfer of the extended warranty I purchased with the original machine • On 22/05/2023 is spoke with Phalitha Senna at the national contact centre informing her that I am extremely unhappy with the service received from Makro and would like my complaint escalated to a manager. • Again I was assured that some would call me before close of business on Monday 22/05/2023 • I provided 2 contact numbers, like an idiot • Still waiting

It is total disbelief that I send you the email as the lack of service received by Makro is totally unacceptable As no resolution of feedback is forth coming regarding the washing machine that has become an inconvenience as I cannot use it, more than anything.

Regards,

Jolene