LE
Lindsey E

1 reviews | Active since May 2024

28 May 2024, 17:44

Shocking service from Makro Sure (**** warranty)

If I could leave zero stars I would. NEVER purchase an extended warranty through Makro sure. Absolute waste of money. I opened my claim almost a month ago. I’m still waiting for the part that has been ordered to be installed into my dishwasher. I call every single day, wasting my own airtime on trying to get an update. Countless emails, no updates are ever given. As im typing this I’m holding on a call for 20 min. To get an update after the 4th time calling today asking for someone to call be back or reply to my email with an update. Rather spend your money else where, Makro don’t care about their after sales, so long as they got the extra cash from selling the extended warranty, they are happy. DO NOT RECOMMEND

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Replies (2)
LE
Lindsey E's update28 May 2024, 17:47
Reviewer Update
Clearly the consultant putting me on hold is hoping the call will extend to her knock off time, as I am still on hold and it is 10min away from when the customer care hotline closes. The airtime I’m wasting????? How does one quantify and claim THAT back?
LE
Lindsey E's update31 May 2024, 09:24
Reviewer Update
Hi Markro, I am still unhappy with the result from your help in this matter. Please can someone call me urgently. Crazy that to speak to someone, you have to make a public complaint first