SHOCKING SERVICE FROM MAKRO SPRINGFIELD BRANCH

On the 10th of April I placed an order for groceries online for delivery from Makro Springfield branch, I received a confirmation email and the email said they will deliver on the 12th of April. On the 11th I received an sms stating that my order was going to be delivered that day and the drivers details, the driver phoned me a few minutes after the sms saying he was almost done delivering in an area that’s 15 minutes away from where I stay and he was going to come to me next. I then told him that I was not home and rescheduled for the 12, which he confirmed was okay. On the I stayed at home the whole day but no delivery came. On Sunday I contacted Makro on the link the provided when they sent the drivers details, I was told the delivery was scheduled for Monday the 14th. I then notified on the chat that I will not be available during the to receive the delivery, I was told they do deliveries until 6pm. They suggested they book the delivery for 5pm, which I didn’t have a problem with. 5pm for the 14th was confirmed by Makro on chat, to my surprise at about 11am on the 14th of April I received a call from the driver that he was at my gate. I told him I was at work, the delivery is supposed to be at 5pm. He then told me he can’t reschedule and he will be taking my delivery back to the store. I then phoned the call centre and they took my details and told me someone from Springfield will give me all. I waited until 2pm but no one phoned me, I phoned them again and spoke to a different person since it’s a call center and they gave me a direct number for Springfield. I phoned Springfield and spoke to a gentleman by the name of Mawande who told me that my order was on route to the store and they were going to cancel it on arrival, I offered to collect the order on my way home and he said that was not going to be possible. I then requested to speak to a manager or supervisor, he took my details and told me their manager Hlengiwe was going to call me. Today is the 16th of April not a single person from Makro has called me back, instead I received a credit note for my order.

I’m just lost for words on this kind of service, clearly Makro has enough customers!