Shocking service from Makro, Riversands

I have had the worst shopping experience EVER at the Riversands branch of Makro. On Tuesday at lunchtime I purchased a fridge, paid for it and left with the promise that it would be delivered the following day between 9 am and 4 pm. The delivery was even earlier than expected....the guys were at my door at exactly 8:24 am the next day, with my fridge. They handed me a delivery note which I was asked to sign....which clearly states at the bottom that I had received the purchase in good order....but which the delivery men did not wait to actually allow me the chance to remove the fridge from all of the packaging. At lunchtime my daughter and I started removing all of the polystyrene and plastic wrapping from the fridge, only to discover at least 3 dents and a scratch. I phoned the Riversands store....spoke to someone whose name sounded something like "Popo"..no apology from him, in fact he made it feel like he was doing me such a favour by organizing an exchange. I the phoned to speak to the store manager...not available....got someone called Marius instead. He organized a "new" fridge to be delivered on the same afternoon. I asked the delivery men to remove all of the packaging before I was signing anything. This fridge was also scratched. Today I got a call from Owen, at the store, to offer me a R200 discount if I would accept the scratched fridge. Heck, NO!!! I told him that I would be up there at lunchtime to get a refund. Spent an hour in the store and left, very angrily, with no refund....because their exchange /returns person wanted to see the fridge which I was returning. Oh, you mean the one that you took yesterday? This is the first and probably last time that I will buy at this Makro branch and would welcome a call from their manager to explain how this is acceptable service.