Shocking service from Makro Online Store.....................

Item: Makro
Rating: 1
Author: Hayden L

Ordered 6 items online on the 2nd December 2019.

Received one (1) of the 6 items a week later, to date still waiting for the other 5 items to be delivered.

Phoned the online store help number 3 times, keep on getting told it's been escalated, but no-one can actually help me, apparently they are waiting for an email response form the applicable branch.

Asked to speak to Manager, was put on hold for 15 minutes, no manager took my call...

SHOCKING!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

21 Jan 2020, 09:32

Good day,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Makro Hellopeter Team

Makro's reply21 Jan 2020, 09:32

Official