Shocking Service from Makro – No Feedback or Action on Faulty Washing Machine

I am extremely disappointed with the service I’ve received from Makro.

On 6 April 2025, my Midea 10kg Frontloader washing machine stopped working and displayed an error. I reported this fault the very next day (7 April 2025) and logged a service call (Reference number: [IG8G]). The machine was purchased from Makro Cornubia on 16 December 2023 and, as per Midea’s policy, is covered under a 5-year warranty.

Since logging the fault, I have received no clear feedback on whether the unit will be repaired, replaced, or refunded. All I get are repeated apologies and empty promises that the query is being looked into. It has now been over a week, and I’m left with no working machine and no answers.

In the meantime, I’ve been forced to take my washing to a laundromat every few days, which is costing me a significant amount of money and causing unnecessary inconvenience.

This is completely unacceptable for an item still under warranty. I expected better service and responsiveness from a retailer like Makro. I urge Makro to take this matter seriously and provide a resolution urgently.