Shocking service from Makro and Sinotec!!!!!!

I am sending this e-mail on behalf of my elderly parents who live outside Port Elizabeth area. They submitted a report that their 55” inch tv has stopped working. The TV was purchased in 2018 at Makro Port Elizabeth. First they were informed that it will take up to 5 days to attend to. On the 5th day they informed it will be attended to after the then weekend on a Monday. No feedback was received. When they followed up again, they were informed of another 5 days and so it has been going for a whole month.

This is absolutely ridiculous service from both Makro and Sinotec and completely unacceptable! After each enquiry nobody gets back to them and they are left in the dark. When they follow up telephonically, they get the same message. Why is it up to the consumer to consistently follow up on this and to be deceived every time! Ticket number is ***.

This is also against the Comsumer Protection Act and I will be consulting with the ombudsman.

When I read the reviews of Makro and Sinotec, it is shocking how many people experience the same, no service / attendance, used parts being used by Sinotec to repair, etc. Why are so many people experiencing the same problem that their tv’s just die! Surely there is a manufacturer fault and these tv’s should not even be for sale at Makro. It’s not exactly a giveaway price that is is sold for! This is people’s money and they have been inconveniently ignored in their request and the service is non existent!!

I hope customers who even read the reviews take note of this ridiculous service!! From past experience, I actually do not expect a response from Makro.