Shocking service from Makro

I bought a Hisense Fridge/freezer from Makro Strubensvalley on 02.08.2018. since day 1, this fridge motor runs continuously and the fridge section does not get cold.

I phoned on several occasions and even went to the store to get assistance.

I have yet had a phone call or Technician sent to my place to access the situation.

I was also told by the call centre that Makro did experience some problems with the Hisense Fridges.

The level of customer service is shocking and I will think twice before ever buying from Makro again.

At this stage, knowing that there is an issue with this model fridge, I would prefer a replacement, rather than some Technician (considering the level of support) sort out the problem, because should anything go wrong, I will have to face this same process again.