MB
Matt B
1 reviews | Active since Oct 2019
06 Oct 2019, 11:48
Shocking service for online order MAK***
I placed a online online on 31 July, with delivery to a dropbox set for from 7 August. That date came and went with no communication. I followed up a number of times, with no response, other than one holding response. Then I got an email on 22 August saying my order had been cancelled. No reason why - I sent an email asking for a reason. As usual, no response.
It is now October and despite numerous emails and a couple of telephone calls, I still have not been refunded for the order Makro cancelled!
Shocking service.
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Replies (1)
Makro's replyOfficial
06 Oct 2019, 14:24Good day Matt,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please be advised that we will contact the necessary departmental management to further assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please be advised that we will contact the necessary departmental management to further assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Oct 2019, 14:24
Official
Good day Matt,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please be advised that we will contact the necessary departmental management to further assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. Please be advised that we will contact the necessary departmental management to further assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team