Shocking service - Faulty Hisense fridge

It has been 2 weeks since lodging a complaint on hello peter regarding a faulty fridge purchased from Hisense even worse it's the 2nd replacement already, I'm frustrated and angry my food is going off which is costly and unacceptable. The technician has written a report on Friday 19th April 2024 but I haven't received any response or contact from Makro. SHOCKING !!!!!!

Shocking Service -Faulty Hisense Fridge I am angry and frustrated with the service i am receiving from Makro i logged a request for a technician to access and repair fridge that was bought from Makro there was also repairs done in January however issues are persisting the fridge is only 2 years old. During this time my food is being spoilt which is costly.

Shocking customer service I made contact with Makro Ottery on the 30/01/2024 @8.15am and spoke to Neo, I bought a Hisense fridge which broke and was then replaced and now 2 years later same issues being experienced such bad quality, and one does not expect such expensive goods to have a short life span. I was assured by the consultant Neo that I would be contacted regarding the request to have an incident logged and technician to be dispatched. Emails have also been sent to Makro with no response either. Absolutely shocking Reply (3) Makro’s reply 31 Jan 2024 at 14:05 Good day Margo,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards, Makro Hello Peter Team Margo ’s reply 01 Feb 2024 at 10:10 Good Day Thank you for your email, why does the company only respond when complaints are lodged on Hello Peter, 3 days later and Makro still hasn't responded to my emails and no technician has been allocated. My food has been spoilt. I am extremely disappointed in Makro. Margo ’s reply 11 Apr 2024 at 07:50 Good Morning It’s barely been 3 months since technician assisted with repairs and we experiencing the same issue. Kindly log a request for an urgent call out. This is so frustrating Margo Reply (2) Makro’s reply 17 Apr 2024 at 16:15 Good day Margo,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled. Kindly note that we have escalated your matter to Hisense to assist with checking your service request. We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received. Once again we apologise for the inconvenience caused throughout your journey with us. Hope you find the above in order.

Kind regards, Makro Hello Peter Team Margo ’s reply 22 Apr 2024 at 15:15 Good Day Kindly note that the technician has compiled a report regarding the faulty fridge. Please advise soonest on the outcome, it's almost 2 weeks now since I made contact. Thank you. Margo