1 reviews | Active since Jun 2011
SHOCKING SERVICE!!!!!!!!!!
I placed an order on the 22nd May 2020 and I was informed that delivery will take place in 7 to 10 working days, till today nothing has happened. I call the National customer line to query this delay and I was on hold forever the agent eventually got back to me by the name of Lilita and advised that the courier company they are using hasn't been working and they are unable to give me the delivery date, I then requested to speak to the manager, I was again put on hold or over 10 mins and I was later told that the team lead by the name of Busi will give me a call, till this day no one has called me from the customer care call center.
I am not sick of Makro and their service, your service STINKS!!!!!!!!!!!!!!!!!!!!!!!
DELIVER MY ORDER TOMORROW OR REFUND ME IMMEDIATELY!!!!!!!!!!!!!!!!!11
I placed an order on the 22nd May 2020 and I was informed that delivery will take place in 7 to 10 working days, till today nothing has happened. I call the National customer line to query this delay and I was on hold forever the agent eventually got back to me by the name of Lilita and advised that the courier company they are using hasn't been working and they are unable to give me the delivery date, I then requested to speak to the manager, I was again put on hold or over 10 mins and I was later told that the team lead by the name of Busi will give me a call, till this day no one has called me from the customer care call center.
I am now sick of Makro and their service, your service STINKS!!!!!!!!!!!!!!!!!!!!!!!
DELIVER MY ORDER TOMORROW OR REFUND ME IMMEDIATELY!!!!!!!!!!!!!!!!!11
I placed an order on the 22nd May 2020 and I was informed that delivery will take place in 7 to 10 working days, till today nothing has happened. I call the National customer line to query this delay and I was on hold forever the agent eventually got back to me by the name of Lilita and advised that the courier company they are using hasn't been working and they are unable to give me the delivery date, I then requested to speak to the manager, I was again put on hold or over 10 mins and I was later told that the team lead by the name of Busi will give me a call, till this day no one has called me from the customer care call center.
I am now sick of Makro and their service, your service STINKS!!!!!!!!!!!!!!!!!!!!!!!
DELIVER MY ORDER TOMORROW OR REFUND ME IMMEDIATELY!!!!!!!!!!!!!!!!!11
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team