KC
Kl C
1 reviews | Active since Sept 2023
04 Sept 2023, 09:39
Shocking Service. Daylight *******
Not at all impressed with the service (lack of) I'm receiving from Makro SA. Trying to return the deep freeze I order online that doesn't get cold. Calls to the call centre don't help they just tell me someone be will be in touch - can see I have booked a return and replacement and collection time - no one arrives. So I've paid for a deep freeze that I can't use and seems impossible to return. They were very quick to process the order and payment but can't seem to return - With absolutely no help from Makro. Who do I contact? What is the next step? Very frustrated and annoyed. NEVER USE MAKRO ONLINE. I have been trying for a week to return my deep freeze that doesn't work!!! and their is no urgency or customer service. No help at all. They were scheduled to collect and replace but this has not happened!!! Called again this morning. They will escalate my query!!!! Really I've heard this 3 times in the last week. I have now requested a refund that they can't tell me when It will be processed or how long it will take. It will be 7 to 14 working days once processed at the store!!! Will have to wait for the store to procees but they Not sure when the store will process!! The back and forth for a week so far and absolutely no help from the help line!! You took my money and delivered with 24 hrs but now its taking weeks!!! MAK506626. The page i shared here has numerous complaints with regards to customer service!
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
04 Sept 2023, 11:11Good day KI,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that you can return the items back to the store to the repairs department or there will be an extra cost for the courier to collect them.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that you can return the items back to the store to the repairs department or there will be an extra cost for the courier to collect them.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply04 Sept 2023, 11:11
Official
Good day KI,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that you can return the items back to the store to the repairs department or there will be an extra cost for the courier to collect them.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that you can return the items back to the store to the repairs department or there will be an extra cost for the courier to collect them.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
KC
Kl C's updateReviewer Update
04 Sept 2023, 11:47Not good enough, I did the online order for the reason being I have a car that it won't fit in and a broken foot!!!! At no stage with the numerous phone calls etc has additional fees been mentioned!!!! The item YOU supp**** does not work. I asked for a replacement and no response. It would have been simple if you had mearly replaced the item as requested but all that seems to happen is a complete run around. I will be taking this issue to the consumer council for further investigation and contacting the media.
KC
Kl C's update04 Sept 2023, 11:47
Reviewer Update
Not good enough, I did the online order for the reason being I have a car that it won't fit in and a broken foot!!!! At no stage with the numerous phone calls etc has additional fees been mentioned!!!! The item YOU supp**** does not work. I asked for a replacement and no response. It would have been simple if you had mearly replaced the item as requested but all that seems to happen is a complete run around. I will be taking this issue to the consumer council for further investigation and contacting the media.