Shocking Service

On the 8th May placed an order for a Midea Washing Machine. It was supposed to be delivered on the 15th. To date after numerous phone calls we are still waiting for feedback. Amazingly I got an e-mail yesterday saying my case has been resolved ... this is utter *******. I just called again and was told that my order has been cancelled and that it will take 7 to 14 days to get my refund. I asked to speak to someone higher to which my call was disconnected asking how satisfied I was with the service. There is not a low enough number to explain my dissatisfaction. Service is shocking. Even called Massmart complaints. Now they are not answering their switchboard even.