Shocking Service

Out of desperation, I have started ANOTHER thread on the same problem - reference below. This is because, I am still waiting to hear from Makro. Yesterday, I again tried to resolve this telephonically. Yesterday at 15:35 I called their "Help line", and was on the phone for 30 mins and 7 seconds with Nonhlanhla (spelling), before I finally hung up - what more must one do to get someone's attention at Makro. They have now had my money for 3 weeks since I cancelled the order, and all I get is broken promises!!! "On the 29 November, I purchased something from Makro, and within 5 minutes of placing the order, I realized it was not what I was looking for, and immediately started the cancellation process. After numerous emails, 13 days later, I am now told that they will take 5 -7 days to process my refund from when they make that decision!!! What is so annoying is that my account was debited immediately, but they seem in no rush to reimburse me my money!

Good day Donovan,

Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback.

Please be advised that feedback will be relayed within the next 24 - 48 hours.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards, Makro Hello Peter Team

Why, despite undertaking to get back to me in 24 - 48 hours, 72 hours later, Makro has still not got back to me???"