Shocking service at Makro River sands in the Returns department

This has honestly been the worst customer experience I have ever received from any retailer in this country by far, the word service can't even be used in the same sentence as Makro River sands. It's disgusting how bad it is, I can't even put it in words. I returned an item (which is in perfect working order, it's brand new, it’s like taking it off the shelf for the first time) it's been two weeks, and still nothing, absolutely nothing has happened, I explained to the employees who assisted me in the Returns department how urgent it is for the refund to take place (life or death type of situation), I even spoke with the manager of the store, I have never witnessed something like this in my life.

Now when you phone the customer care department, they notice that nothing has happened, it's still exactly where it is, and now even worse than that, only if they are happy after this so-called assessment, will they refund me, which takes another 7-13 Business days before it might reflect in my account, I mean which bank in this country is that slow, I have received international payments that take 2 to 3 days to clear. The other shocking part is that I have to waste my time and money on petrol to drive there again for the transfer to take place because it’s a manual process, This is the 21st century, please Makro, invest some money into your store on technology, and maybe some training on your staff, because myself will never buy from Makro again. I have lost all trust in the brand due to Bad management, and poor processes, This review is me being very nice, it can get worse.