Shocking Service and still no delivery

On 27th Nov 2018 i ordered a dishwasher online. I sent an email to Felicia Tukula on the 2nd Dec notifying Makro that i will not be able to accept delivery between 7-14. She rep**** on the 13th Dec to confirm that she notified the delivery department. On 18th Dec Makro phoned me to arrange for delivery on 19th. I waited the entire day! On the 20th Dec i phoned the call centre and sent Felicia an email enquiring about my delivery. It was returned to Strubensvalley, but someone was going to contact me to arrange for another delivery date. On the 21st Dec i phoned at 11:06 and spoke to Lebo who told me she was going to get someone to phone me before 2:00 to give me feedback on my delivery date. At 3:10 i phoned the call centre again - only to be told that my order is ready for collection at Strubensvalley but no one has any idea when it will be delivered?! At this stage i still have no idea when and if my order will be delivered before Xmas?! Next week it will be a month since i've place my order. This is shocking service, and not the kind of service Makro usually provides.