NR
Natascha R
1 reviews | Active since Oct 2016
03 Oct 2019, 10:12
Shocking service and still no delivery
I placed am order online on the 22 September. Lead time stated 2 to 5 days. It is now day 10 and haven't received the item. I have called 3 times and emailed, with promises to call back but nothing! Online it shows the item is with couriers and this morning I find out that it is still in the Makro warehouse and hasn't even been collected as yet! I am a frequent online shopper and have never had such shocking delivery and customer service. Over 20 min to their call centre and still no closer to receiving my goods. Again, day 10! Shocking!
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Makro's replyOfficial
04 Oct 2019, 13:00Good day Natascha,
Thank you for your feedback.
Thank you for your feedback.
We are sorry about the service you’ve experienced. We can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at the store to ensure we get to a resolution for you.
We will contact you shortly regarding your complaint.
Regards,
Makro Hellopeter Team
Makro's reply04 Oct 2019, 13:00
Official
Good day Natascha,
Thank you for your feedback.
Thank you for your feedback.
We are sorry about the service you’ve experienced. We can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at the store to ensure we get to a resolution for you.
We will contact you shortly regarding your complaint.
Regards,
Makro Hellopeter Team