1 reviews | Active since Aug 2013
Shocking service
<p>My washing machine had a small malfunction 2 weekends ago. As it was bought from Makro LG and is still under warranty I contacted them on Monday 24/10 to book a service. I have since phones them and spoken with a manager 3 times a day for the last 10 days. I have never heard back from an LG repair person to book a service and he manager constantly takes my number promising to deal with the situation and has yet to do so. I am horrified that it can take so long to arrange a service we are due after being coerced into the extended warranty by Makro and no one has bothered to follow up this query. We have since had to arrange repairs at our own expense as both LG and Makro clearly have zero service delivery. </p>
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager and address the issue in store with them.
I would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
Thank you for your prompt response. This unfortunately still does not address the issue that my service was never processed and I had to pay for my own repair eventually (after waiting almost 2 weeks) despite the washing machine still being under warranty.
Thank you for your prompt response. This unfortunately still does not address the issue that my service was never processed and I had to pay for my own repair eventually (after waiting almost 2 weeks) despite the washing machine still being under warranty.