MR
Martin R
1 reviews | Active since Apr 2024
24 Nov 2025, 10:04
Shocking service
On 28 October 2025 I placed an online order and paid for it. Makro claims the order was not paid. Despite sending them proof of payment 5 times, they have still not refunded the amount of R3124.75 which I paid. They are now ignoring my emails. Legal action to follow...
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Replies (4)MR
Martin R's updateReviewer Update
24 Nov 2025, 15:44This is not acceptable to say you have not received proof of payment. I took the time to go to my bank specifically to request proof of payment. I have sent proof of payment from the bank three times and a screenshot from my bank (which I was initially told by your call center to do) twice.
I am emailing the "customer service" again now and sending proof of payment for the sixth time. Kindly have the decency to acknowledge my email.
I am emailing the "customer service" again now and sending proof of payment for the sixth time. Kindly have the decency to acknowledge my email.
MR
Martin R's update24 Nov 2025, 15:44
Reviewer Update
This is not acceptable to say you have not received proof of payment. I took the time to go to my bank specifically to request proof of payment. I have sent proof of payment from the bank three times and a screenshot from my bank (which I was initially told by your call center to do) twice.
I am emailing the "customer service" again now and sending proof of payment for the sixth time. Kindly have the decency to acknowledge my email.
I am emailing the "customer service" again now and sending proof of payment for the sixth time. Kindly have the decency to acknowledge my email.
MR
Martin R's updateReviewer Update
25 Nov 2025, 11:59 I have sent you all I can possibly send to you. I cannot receive proof of payment from an app which is why I had to take the time to visit the bank and pay for a proof of payment. What I have sent is NOT a statement. It is proof of the payments done for Makro. There are two proof of payments on the page. It will not be difficult for your accounts team to figure out which of the two payment are in question. There is nothing further I can do from my side.
I await an urgent refund of my money.
I await an urgent refund of my money.
MR
Martin R's update25 Nov 2025, 11:59
Reviewer Update
I have sent you all I can possibly send to you. I cannot receive proof of payment from an app which is why I had to take the time to visit the bank and pay for a proof of payment. What I have sent is NOT a statement. It is proof of the payments done for Makro. There are two proof of payments on the page. It will not be difficult for your accounts team to figure out which of the two payment are in question. There is nothing further I can do from my side.
I await an urgent refund of my money.
I await an urgent refund of my money.
MR
Martin R's updateReviewer Update
30 Nov 2025, 07:46This is ridiculous that this is taking so long. You took my money over a month ago. If anyone cared about customers, this would have been fixed a month ago. I used to spend tens of thousands of rands a month at Makro. Not anymore.
MR
Martin R's update30 Nov 2025, 07:46
Reviewer Update
This is ridiculous that this is taking so long. You took my money over a month ago. If anyone cared about customers, this would have been fixed a month ago. I used to spend tens of thousands of rands a month at Makro. Not anymore.
MR
Martin R's updateReviewer Update
19 Dec 2025, 08:39Makro continues to ignor me. Please note that this matter will now proceed with legal action and Makro will be held liable for all legal costs.
MR
Martin R's update19 Dec 2025, 08:39
Reviewer Update
Makro continues to ignor me. Please note that this matter will now proceed with legal action and Makro will be held liable for all legal costs.