IP
Irene P
1 reviews | Active since May 2014
16 Jul 2016, 11:46
Shocking service!
<p>We noticed that one of the scanned items was not correctly priced according to the shelf price and notified the cashier Ronald. He took fifteen minutes to find a supervisor and then she had to try phone a manager to confirm whether they could make the price change. As we were short on time we had to leave the store empty handed due to this efficiency.</p>
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Makro's replyOfficial
21 Jul 2016, 10:24Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training)before being allowed to attend to customers.
I believe the Centurion store has been in contact with you and all issues raised with us have been resolved.
Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom
Regards
Mmule Moropa
Best regards,
Makro's reply21 Jul 2016, 10:24
Official
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore all staff that are employed by Makro are put through a course CBT(competency based training)before being allowed to attend to customers.
I believe the Centurion store has been in contact with you and all issues raised with us have been resolved.
Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom
Regards
Mmule Moropa
Best regards,