SHOCKING SERVICE

My issue is with MAKRO. I placed an order online with MAKRO on 10 December 2020, cancelled it almost immediately due to the delivery times being too long. I was assured that the refund of R6 200.95 would be done and it will reflect within 7-10 days. NEVER happened! on 24 Dec 2020 I received a credit of R948.78 and then another on 28 Dec 2020 for R836.00. On contacting MAKRO several times by phone and email I was told every time that the query would be escalated. To date 5 FEBRUARY 2020 I am still waiting for the balance of R4400.00. The excuse I got from MAKRO was due to the ban on alcohol they could not refund me until the ban was lifted. THE ORDER WAS DONE ON 10 DECEMBER AND CANCELLED ON 10 DECEMBER 2020. I have sent mails now to everyone I could at MAKRO & MASSMART and still not even an acknowledgement of my emails. This is SHOCKING and TOTALLY UNACCEPTABLE.