Shocking service

Whilst I understand that things have been tough after the looting and Makro PMB having to get things up and running again, the service at the new Makro PMB warehouse is shocking to say the least. I work for a hotel who received an email from one of the risk managers advising that the warehouse was open and should we require anything to contact her and she would assist her. I sent two emails to her and to date have received no response. I tried calling 3 times on Friday to speak to her only to get cut off everytime, eventually I gave up. Saturday morning I tried contacting her again, she was not available. I called again this morning, got cut off twice and on the 3rd attempt I was told that this person does not deal with enquiries regarding products. So then why send an email saying that she can be contacted for quotes if you are not the correct person. Honestly, it seems that no one in that place knows what they are doing and it is evident that customer service is not high on their list of priorities. I think it is extremely unprofessional to not even reply to an email sent and point a person in the right direction. Makro has always been our go to place for products but in light of the complete lack of customer service I think I will take my business elsewhere that doesn't frustrate one so much.