Shocking Service

Good day, Just wanted to write a post about the shocking customer service received from Strubens Valley Makro. I bought a washing machine from Makro in June 2017, during December 2018 the machine started to make loud noises. I reported this matter to Makro Strubens on the 24th December 2018. I know that this is not the greatest time to report matters as it is the festive/silly season. Having said that I had to follow up with Makro four times via the phone and twice I had to go to Makro Strubens Valley to resolve the matter. The matter was finally resolved today after I had to go back to Makro and call on Devon and the manager on duty to resolve the matter. To say the two of them were less than interested and really did not care is an understatement. Only after shouting and pushing the matter did we manage to get the matter resolved but without myself driving the matter nothing would happen. Customer service is a thing of the past it seems. I cannot understand how a simple phone call, sms or email could not be sent to notify me of the situation.