DU
David U
1 reviews | Active since Jun 2017
01 Feb 2021, 13:26
Shocking *******
Having lodged a complaint on 20 January as to how bad the management and service I received at Makro It is now 11 days later and other than the most ridiculous I assume automated replies the issue remains unresolved, with absolutely no feedback or update on an item purchased under an extended warranty, What a *******.
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Replies (1)
Makro's replyOfficial
01 Feb 2021, 15:16Good day David,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that we are internally addressing the matter alongside the relevant supplier (Skyworth) we assure you that this matter is monitored very closely and therefore we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that we are internally addressing the matter alongside the relevant supplier (Skyworth) we assure you that this matter is monitored very closely and therefore we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply01 Feb 2021, 15:16
Official
Good day David,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that we are internally addressing the matter alongside the relevant supplier (Skyworth) we assure you that this matter is monitored very closely and therefore we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we can assure you that we are internally addressing the matter alongside the relevant supplier (Skyworth) we assure you that this matter is monitored very closely and therefore we shall communicate with you shortly on the update of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team