MD
Marius D
1 reviews | Active since Aug 2012
05 Mar 2023, 10:53
SHOCKING ONLINE SHOPPING, ************* COMPANY
I bought 3 items from Makro online store. Only 2 items were delivered BUT I received an email that all 3 items were delivered. As these items were from 3 different "online only vendors" there where 3 deliveries scheduled. I received only 2 pin codes to be presented to the courier guys. NEVER received a 3rd pin....NO DELIVERY. I phones Makro's commercial online help line, spoke to Tsidi, she confirmed that there was a problem and she will prioritize the delivery and send me a confirmation email. GUESS WHAT?! Until today, no delivery, no email. Makro is one of South Africa's most ************* shops with horrible service. I DO NOT WANT A REFUND, I WANT MY GOODS THAT I HAVE PAID FOR!!!
Helpful (0)
Replies (3)0
Replies (3)MD
Marius D's updateReviewer Update
06 Mar 2023, 13:23MAKRO REP**** PRIVATELY:
" A STANDARD TEMPLATE FOR EVERY COMPLAINT"
Good day Marius,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
MAKRO has a WHOLE TEAM just for HelloPeter Complaints!!!!
Another PROBLEM with Makro.
Below is Makro help line and support number for online queries. " A STANDARD TEMPLATE FOR EVERY COMPLAINT"
Good day Marius,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
MAKRO has a WHOLE TEAM just for HelloPeter Complaints!!!!
Another PROBLEM with Makro.
Call us on *** or mail ***. Our operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holidays). You can also refer to our FAQs
THERE ARE NO SUPPORT SERVICE ON SUNDAY!!!!!!! You will just here the message " You have reach us outside our business hours" Why advertise that they give service on SUNDAYS, but they don't......why? is it to just bull**** the public? Another prove with what type of company one deals with.......UNTRUSWORTHY!!!
Back to my original complained that is not resolved.
At 8:30am I Spoke to Mpho Moruthane as well as to Thato Sebeta ant 12:3pm. BOTH of them promise to investigate the matter (phone Courier Guys) and will send a confirmation email WITHIN 2 HOURS.......guess what?.....still waiting!!! It must be a VERY LOOOOOONG telephone call....
THERE ARE NO SUPPORT SERVICE ON SUNDAY!!!!!!! You will just here the message " You have reach us outside our business hours" Why advertise that they give service on SUNDAYS, but they don't......why? is it to just bull**** the public? Another prove with what type of company one deals with.......UNTRUSWORTHY!!!
Back to my original complained that is not resolved.
At 8:30am I Spoke to Mpho Moruthane as well as to Thato Sebeta ant 12:3pm. BOTH of them promise to investigate the matter (phone Courier Guys) and will send a confirmation email WITHIN 2 HOURS.......guess what?.....still waiting!!! It must be a VERY LOOOOOONG telephone call....
MD
Marius D's update06 Mar 2023, 13:23
Reviewer Update
MAKRO REP**** PRIVATELY:
" A STANDARD TEMPLATE FOR EVERY COMPLAINT"
Good day Marius,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
MAKRO has a WHOLE TEAM just for HelloPeter Complaints!!!!
Another PROBLEM with Makro.
Below is Makro help line and support number for online queries. " A STANDARD TEMPLATE FOR EVERY COMPLAINT"
Good day Marius,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
MAKRO has a WHOLE TEAM just for HelloPeter Complaints!!!!
Another PROBLEM with Makro.
Call us on *** or mail ***. Our operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holidays). You can also refer to our FAQs
THERE ARE NO SUPPORT SERVICE ON SUNDAY!!!!!!! You will just here the message " You have reach us outside our business hours" Why advertise that they give service on SUNDAYS, but they don't......why? is it to just bull**** the public? Another prove with what type of company one deals with.......UNTRUSWORTHY!!!
Back to my original complained that is not resolved.
At 8:30am I Spoke to Mpho Moruthane as well as to Thato Sebeta ant 12:3pm. BOTH of them promise to investigate the matter (phone Courier Guys) and will send a confirmation email WITHIN 2 HOURS.......guess what?.....still waiting!!! It must be a VERY LOOOOOONG telephone call....
THERE ARE NO SUPPORT SERVICE ON SUNDAY!!!!!!! You will just here the message " You have reach us outside our business hours" Why advertise that they give service on SUNDAYS, but they don't......why? is it to just bull**** the public? Another prove with what type of company one deals with.......UNTRUSWORTHY!!!
Back to my original complained that is not resolved.
At 8:30am I Spoke to Mpho Moruthane as well as to Thato Sebeta ant 12:3pm. BOTH of them promise to investigate the matter (phone Courier Guys) and will send a confirmation email WITHIN 2 HOURS.......guess what?.....still waiting!!! It must be a VERY LOOOOOONG telephone call....
MD
Marius D's updateReviewer Update
06 Mar 2023, 18:02STILL NO COMMUNICATION OR SOLUTION FROM MAKRO!
After spending and wasting so much time on the phone with Makro's support center, Makro sells goods to you, which you pay for and then don't deliver the goods, but acknowledge there was a problem and need to do an "INVESTIGATION" ( (goods went missing with Courier Guys) ) but still not rectifying the problem. Why must the customer wait and be panelized for a problem between Makro and Courier Guys......*********** company (Makro).
After spending and wasting so much time on the phone with Makro's support center, Makro sells goods to you, which you pay for and then don't deliver the goods, but acknowledge there was a problem and need to do an "INVESTIGATION" ( (goods went missing with Courier Guys) ) but still not rectifying the problem. Why must the customer wait and be panelized for a problem between Makro and Courier Guys......*********** company (Makro).
MD
Marius D's update06 Mar 2023, 18:02
Reviewer Update
STILL NO COMMUNICATION OR SOLUTION FROM MAKRO!
After spending and wasting so much time on the phone with Makro's support center, Makro sells goods to you, which you pay for and then don't deliver the goods, but acknowledge there was a problem and need to do an "INVESTIGATION" ( (goods went missing with Courier Guys) ) but still not rectifying the problem. Why must the customer wait and be panelized for a problem between Makro and Courier Guys......*********** company (Makro).
After spending and wasting so much time on the phone with Makro's support center, Makro sells goods to you, which you pay for and then don't deliver the goods, but acknowledge there was a problem and need to do an "INVESTIGATION" ( (goods went missing with Courier Guys) ) but still not rectifying the problem. Why must the customer wait and be panelized for a problem between Makro and Courier Guys......*********** company (Makro).
MD
Marius D's updateReviewer Update
08 Mar 2023, 07:37PATHETIC SERVICE.....SILL NO FEEDBACK OR COMMUNICATION FROM MAKRO.
They took my money, but don't deliver the goods. Told me I must phone the courier services and query what went wrong as they can see on their system that the product has not been delivered AFTER Makro already sent a confirmation that "YOUR ORDER IS SUCCESFULLY DELIVERED" Makro still has my money and NO ATTEMP to refund me besides the fact that they acknowledge that the product has not been delivered. The whole Makro "TEAM" that work with HelloPeter just ignore all complaints.....USELESS!!
They took my money, but don't deliver the goods. Told me I must phone the courier services and query what went wrong as they can see on their system that the product has not been delivered AFTER Makro already sent a confirmation that "YOUR ORDER IS SUCCESFULLY DELIVERED" Makro still has my money and NO ATTEMP to refund me besides the fact that they acknowledge that the product has not been delivered. The whole Makro "TEAM" that work with HelloPeter just ignore all complaints.....USELESS!!
MD
Marius D's update08 Mar 2023, 07:37
Reviewer Update
PATHETIC SERVICE.....SILL NO FEEDBACK OR COMMUNICATION FROM MAKRO.
They took my money, but don't deliver the goods. Told me I must phone the courier services and query what went wrong as they can see on their system that the product has not been delivered AFTER Makro already sent a confirmation that "YOUR ORDER IS SUCCESFULLY DELIVERED" Makro still has my money and NO ATTEMP to refund me besides the fact that they acknowledge that the product has not been delivered. The whole Makro "TEAM" that work with HelloPeter just ignore all complaints.....USELESS!!
They took my money, but don't deliver the goods. Told me I must phone the courier services and query what went wrong as they can see on their system that the product has not been delivered AFTER Makro already sent a confirmation that "YOUR ORDER IS SUCCESFULLY DELIVERED" Makro still has my money and NO ATTEMP to refund me besides the fact that they acknowledge that the product has not been delivered. The whole Makro "TEAM" that work with HelloPeter just ignore all complaints.....USELESS!!