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Nardus R
1 reviews | Active since Feb 2017
30 Aug 2021, 17:18
Shocking Online shopping experience
Shocking online experience. Non existent customer service. Online order #MAK***, two cases of wine bought on the 15th of August 2021 from Makro Montague Gardens, for locker delivery in Cape Town. The order items are in stock and had Status "Packed" on the 16th of Aug, yet NOTHING has moved since then. No update on the order, even after numerous calls to their customer care centre on ***. The agents promised to 'escalate' the matter...but nothing happens. It's now two weeks later with no communication and I'm fed up. The email address given (***) fails with an undeliverable status. What must I do for my order to be fulfilled? Or will you just keep my money without any product delivery indefinitely?
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Replies (3)0
Replies (3)NR
Nardus R's updateReviewer Update
01 Sept 2021, 17:31Makro rep**** saying that they take all customer requests "seriously", assuring that the matter would be their "priority". They also promised that they will revert with feedback within 48 hours. 48 hours have since passed and NOTHING has happened. No feedback, no order fulfillment and another empty promise gone. I gave them all they info they could possibly need. The fact of the matter is an order placed on 15 August, marked as "packed" on 16 August is still undelivered on the 1st of September , even after 3 empty promises to expedite the matter (2*customer care line and 1* hellopeter now). This is no way to treat a customer, you have offered zero explanation for no delivery in almost 3 weeks..... If the product is out of stock, why don't you at least have the decency to inform your customer? What is going on at Makro??
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Nardus R's update01 Sept 2021, 17:31
Reviewer Update
Makro rep**** saying that they take all customer requests "seriously", assuring that the matter would be their "priority". They also promised that they will revert with feedback within 48 hours. 48 hours have since passed and NOTHING has happened. No feedback, no order fulfillment and another empty promise gone. I gave them all they info they could possibly need. The fact of the matter is an order placed on 15 August, marked as "packed" on 16 August is still undelivered on the 1st of September , even after 3 empty promises to expedite the matter (2*customer care line and 1* hellopeter now). This is no way to treat a customer, you have offered zero explanation for no delivery in almost 3 weeks..... If the product is out of stock, why don't you at least have the decency to inform your customer? What is going on at Makro??
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Nardus R's updateReviewer Update
02 Sept 2021, 10:10Still no reply from Makro
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Nardus R's update02 Sept 2021, 10:10
Reviewer Update
Still no reply from Makro
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Nardus R's updateReviewer Update
02 Sept 2021, 16:57Confidence restored, big thanks to Ikaraan (Spelling) and the team at Makro Montague Gardens for setting things right. Will buy from them again. They messed up big time initially but they acknowledged their mistake and went out of their way to set things right.
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Nardus R's update02 Sept 2021, 16:57
Reviewer Update
Confidence restored, big thanks to Ikaraan (Spelling) and the team at Makro Montague Gardens for setting things right. Will buy from them again. They messed up big time initially but they acknowledged their mistake and went out of their way to set things right.