JL
Johan L
1 reviews | Active since Apr 2019
24 Apr 2019, 09:47
Shocking online shopping experience
Good morning
I ordered and paid for products to be delivered on the 29th of March. The estimated date for delivery was shown to be 5 April and I still have not received it (It's the 24th of April today, almost a month). I have phoned numerous times and sent countless emails and I was only told that the package was at the courier and not at Makro anymore. I have heard nothing from Makro or the couriers. This is absolutely shocking!!
Is there a way for me to get in touch with the courier themselves? Or is there perhaps something else that I can do to get the package?
I am a student and this is a considerable amount of money for me.
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Replies (1)
Makro's replyOfficial
24 Apr 2019, 12:14Good day Johan Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards
Hellopeter Team
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards
Hellopeter Team
Makro's reply24 Apr 2019, 12:14
Official
Good day Johan Thank you for your Feedback.
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards
Hellopeter Team
We are sorry to hear about your recent experience that you received with regards to the delivery of your online order, this is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store.
This complaint was escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided once received.
Kind Regards
Hellopeter Team