Shocking Online Service, Delivery Failure, and Non-Existent Accountability

ATTENTION ALL CONSUMERS, The level of service that you will exper from Makro Online is not only unacceptable, but it also highlights a complete lack of operational control over your online platform and third-party marketplace. On 28 May 2026, I purchased a product through the Makro online store with an explicit delivery promise of 1 June 2026. As of today 4th June 2026 that promise has been broken, and the subsequent runaround I have received from your team is disgraceful. • The Marketplace Finger-Pointing: It has become apparent that Makro is operating a marketplace ****a Shop model without taking any actual responsibility for its third-party suppliers. The supplier on your site has shown zero urgency in resolving my issue. • Clueless Logistics: The courier company you contracted is entirely lost. They insisted to me that they do not have the package, while your supplier stubbornly insisted that the courier does have it. At the DPD meadowdale office the experience was even worse, probably SA'S worst businesses, they couldn't tell if the courier had the package, unwillingness to call the driver, rude staff, and dismissiveness abounded. While your supplier and courier played the blame game, Makro—the entity I actually paid—was completely missing in action. No one from the Makro online business division was available to step in, mediate, or provide a definitive answer. Your customer contact centre is fundamentally useless. Instead of resolving the issue or escalating it to a manager who could trace the package, I was met with indifferent, unhelpful staff. If you enjoy a toxic customer experience and dealing with the most unhelpful staff in retail, then Makro Online is the place to find it. My advice to Makro is simple: If this is how you manage your e-commerce trade, close your online operations entirely. You are taking consumers' money and failing to deliver the bare minimum of retail service. That is called *****ing I will never again purchase from Makro Online, and I will be sharing this experience publicly to warn other consumers to beware. I do not expect feedback from your online division not a clueless inhelpful desk agent to contact me .