PT
Peter T
1 reviews | Active since Sept 2013
10 Jan 2020, 15:17
Shocking online service
I placed an order on 12 December for delivery to a locker in Lonehill. It is now almost 1 month later - and the goods have still not arrived. What on earth is going on with your service? There are plenty of complaints here and yet you do nothing about it? Time to escalate the issue to a higher level. Peter
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Replies (2)0
Replies (2)
Makro's replyOfficial
14 Jan 2020, 14:12Good day Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the delayed delivery on the order, could we request that you allow us to arrange with the relevant parties to have the matter resolved completely. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the delayed delivery on the order, could we request that you allow us to arrange with the relevant parties to have the matter resolved completely. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 14:12
Official
Good day Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the delayed delivery on the order, could we request that you allow us to arrange with the relevant parties to have the matter resolved completely. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain about the delayed delivery on the order, could we request that you allow us to arrange with the relevant parties to have the matter resolved completely. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
PT
Peter T's updateReviewer Update
16 Jan 2020, 06:51Hi - it is now the 16th January and I have still not received my goods. Ordered 12 December and still not received by 16 January. Must I contact Walmart Offices again?? How much longer must I wait? I understand that my order was completed by Makro on 18 Dec and delivered to the couriers on that some day - so why no immediate delivery? Was my order ****** by the Couriers and you are preparing it again.? Unbelievable.
PT
Peter T's update16 Jan 2020, 06:51
Reviewer Update
Hi - it is now the 16th January and I have still not received my goods. Ordered 12 December and still not received by 16 January. Must I contact Walmart Offices again?? How much longer must I wait? I understand that my order was completed by Makro on 18 Dec and delivered to the couriers on that some day - so why no immediate delivery? Was my order ****** by the Couriers and you are preparing it again.? Unbelievable.