GC
Gary C
1 reviews | Active since Oct 2016
27 May 2020, 11:47
Shocking online service and customer care!
Towards the middle of March I placed a large order for gym equipment. Makro was unable to deliver because of lock down restrictions. That is understandable. However I am still struggling to have my funds returned two months later. This after numerous calls and several service escalations
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
27 May 2020, 16:37Good day Gary,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 May 2020, 16:37
Official
Good day Gary,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
GC
Gary C's updateReviewer Update
08 Jun 2020, 13:56Hi there
It is now the 8th of June. I was promised a refund but of course have not received one
Not impressed. You have been sitting with my money for over 3 months
It is now the 8th of June. I was promised a refund but of course have not received one
Not impressed. You have been sitting with my money for over 3 months
GC
Gary C's update08 Jun 2020, 13:56
Reviewer Update
Hi there
It is now the 8th of June. I was promised a refund but of course have not received one
Not impressed. You have been sitting with my money for over 3 months
It is now the 8th of June. I was promised a refund but of course have not received one
Not impressed. You have been sitting with my money for over 3 months