Shocking online return service

Very disappointing service from Makro online. My product return was initiated on 20 January 2026. It has been almost two months, and I still haven't received my refund. Makro is sitting with the product and the money. I have phoned and emailed multiple times. At some point, the third-party supplier was blamed, so I contacted them. They have nothing to do with the return process. This is beginning to look a lot like theft, and I am sure it goes against the Consumer Protection Act.