Shocking online purchase service

On 16 July 2024 I ordered R899.00 worth of Vaseline for a client's event for Mandela day. The instant payment was done but when checking my profile, Makro was still "awaiting payment". Having spent the money that my employer gave me to purchase the merchandise, I called the customer care. They could not help me and said I need to wait 7 days to get my money back. I'm a single mom and I told them I don't have the money to go and purchase goods for work out of my own pocket, but they said they couldn't do anything about it.

Today marks more than two weeks later and absolutly nothing has been done about this situation. I'm at my wits end. This is really shocking service as I had to purchase the product from a different supplier and use my own personal funds for it.

Not ok at all. This is disgusting.